Your contact to SBK
We are on your side
Do you have any questions about our services, would you like to contact your personal consultant or send us a document? We are at your side. Our personal customer service will help you find the solution that best suits you.
Would you like to become an SBK member? Take advantage of our
Contact Options for Insured
You can contact us on the SBK customer hotline Monday to Friday 8 a.m. - 6 p.m. toll-free within Germany or from abroad on
You are a customer of SBK and have a request you would like us to contact you about? Just send us your phone number and your preferred calling time. We will call you back. This service is available Monday through Friday from 08:00 - 18:00.
Meine SBK app
The fastest and easiest way to send us your mail is to use the upload function in the Meine SBK app. Simply take photos of the documents you want to send us using the Meine SBK app and upload them. In the "My data" section, you can update your address, contact details or bank details for refunds.
Contact form
You are a customer of SBK and have a request? Use our contact service by e-mail, we will be happy to help you.
Postal address
SBK, 80227 München
If you would like to send us or your personal consultant a letter, feel free to use our prepaid envelope.
Personal advice in every situation
Your personal consultant is always happy to help. You can find their contact details in no time by entering your insurance number and date of birth:
We will be happy to advise you personally at a branch office near you. You can find your SBK branch here using your zip code or town:
You would like to receive competent advice from person to person from home or on the road? We are there for you personally via video chat on your desired date.
Overview of our services
The team of medical experts at our partner 4sigma will be happy to help you arrange appointments with specialists and healthcare professionals such as occupational therapists, speech therapists and physiotherapists. An appointment will be arranged for you within two working days. You can reach the SBK appointment service from Monday to Saturday from 8:00 a.m. to 8:00 p.m. free of charge within Germany.
With the SBK health telephone, you can talk to the medical expert team, a doctor from our partner 4sigma, around the clock. From abroad you can reach the SBK customer hotline on
If you need medical advice on pregnancy or the health of your child, you can contact the medical experts and doctors of our partner 4sigma around the clock via our toll-free SBK pregnancy and child health hotline.
Do you have questions about SBK benefits during pregnancy? Then make an appointment with your personal consultant.
For Foreign Consultation you can reach us free of charge within Germany on the following number. Whether you're on holiday, a business trip or studying abroad, our experts will tell you everything you need to know about recommended travel vaccinations, visa requirements and foreign health insurance.
Do you suspect that a mistake was made during your medical treatment? In a case of a medical malpractice we support you in clarifying the facts. You can reach us free of charge within Germany on the following number: Together with your lawyer we are helping in pursuing claims for damages.
To prevent the misuse of insured funds, we take all indications of billing fraud seriously and investigate them. If you suspect unlawful billing for services, corruption or other misconduct in the healthcare system, please let us know (in as much detail as possible). All tips and information will be treated in strict confidence and in compliance with data protection laws. You can also submit your report anonymously.
Please use the protected
SBK
Fehlverhalten im Gesundheitswesen
Heimeranstr. 31
80339 München
Tel. +49 (89) 62700-730
Fax: +49 (89) 62700-60730