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Become a member Contribution rate Free family insurance Registration for Meine SBK SBK bonus program
DeutschSearch
Become a member Contribution rate Free family insurance Registration for Meine SBK SBK bonus program
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Mon - Fri | 8 a.m. - 8 p.m. toll-free

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Meine SBK

Save more time for other things and use Meine SBK regardless of when our branches are open for business. A number of online services are at your disposal in Meine SBK to help you save time, paper and postage costs. In addition, the contact details of your personal SBK consultant are always to hand. Naturally, Meine SBK meets all security standards with which your personal data is particularly well protected.

Contents of this page:

Top benefits at a glance

Overview of the top online services

How to get started with Meine SBK

Frequently asked questions

Top benefits at a glance

Use the online services of Meine SBK regardless of the opening hours of our branches:

  • Take a photo for the SBK healthcare card, of documents and invoices and upload
  • Update your personal data
  • Make applications online
  • View the status of your submitted processes
  • Receive your post online if you prefer
  • You would like to switch to SBK? Arrange a free consultation now

    Online quick and easy

    Meine SBK offers you a wide range of online services that save you time, paper and postage costs.

     

    Online mailbox is your personal postbox in Meine SBK, which you can activate yourself. If online mail is activated, you will receive an e-mail or push notification from the app as soon as a letter is available online for you. So you can be sure you won't miss anything.

    Your benefit: you receive the online mail immediately and in an environmentally friendly way.

    Learn more

    Mail for us? You can use the Meine SBK upload function to submit your photo for the SBK healthcare card, documents and invoices online: Simply take a photo with your smartphone or upload it as a file.

    Your benefit: the upload function saves you a trip to the letterbox and postage.

    Learn more

    In the "My data" section, you can update your address, contact details or bank information for reimbursements. Are you newly insured with the SBK or have you lost your SBK healthcare card? Simply upload a photo for the SBK healthcare card or order a new card.

    Your benefit: You can easily change your personal details by yourself - regardless of our opening hours.

    Learn more

    You like to keep an overview? In Meine SBK, you can easily view the current status of your submitted processes. This lets you know, for example, whether your uploaded application is already being processed by your personal SBK consultant and whether you can expect a response shortly.

    Your benefit: Viewing your submitted processes in Meine SBK saves you time. There is no need to spend time informing yourself about the current processing status of your request by e-mail or phone call.

    Learn more

    Meine SBK provides you with forms and applications that you can use to submit numerous requests to us. Filling in the forms is very easy because they are already pre-filled with your personal data. All you need to do is add any missing information and send the form online. Of course, your data is protected and transmitted securely.

    Your benefit: With the pre-filled online applications or online forms, filling them out is very quick and you save on postage.

    Learn more

    You can download many certificates directly from Meine SBK. For example, the replacement certificate of your SBK healthcare card for presentation to a doctor, the membership certificate or the certificate of health insurance coverage abroad are immediately available for download.

    Your benefit: the direct download saves you time. You can save the certificates, forward them or print them out.

    Learn more

    You can easily participate in the SBK Bonus Scheme in Meine SBK. Redeem your bonus online and save postage and the trip to the post office.

     If you also use online post, you will receive a reply to your submission within a maximum of three working days.

    You can also register for SBK Family-Plus in Meine SBK.

    Your benefit: you can start collecting your bonus at any time.

    Learn more

    In your patient summary you will receive a cost and diagnosis overview of the services you have received. This includes the services you have obtained in the past six years via your SBK healthcare card.

    Your benefit: You have full transparency about the services you have received from doctors, clinics and therapists.

    Learn more

    Here’s how to get started with Meine SBK

    1. Register

    It is best if you register in the Meine SBK app (iOS, Android) or alternatively in the web version at meine.sbk.org/en.

    Have your SBK healthcare card ready. You will then receive an e-mail with which you can activate your SBK Account. The SBK Account is your comprehensive access to our digital services Meine SBK, SBK electronic patient record and the E-Rezept (e-prescription) app.

    If you already use the SBK electronic patient record or the e-prescription app, you can log in directly to Meine SBK with these login details data. No further registration is required.

    Register now

     

    2. Log in

    Log straight in with your health insurance number and user-defined password and make use of the first functions. These include the upload function and making applications, for example.

     

    3. Register and verify device

    Register a mobile device (smartphone or tablet) once so that you can make use of all online services. To do so, you assign a one-time app code, which consists of six digits. Make sure you remember your app code, as you need it to be able to use protected online services such as changing your contact details, for example.

    The SBK Account

    Instead of many login details, with the SBK Account you only have one universal access to the digital services Meine SBK, the SBK electronic patient record and the E-Rezept (e-prescription) app. Here you will find all the information you need about registration, login, device approval, forgotten access data or blocking your account.

    Learn more

     

    Frequently asked questions

    You can find an overview of all frequently asked questions about Meine SBK here.

    Frequently asked questions about the SBK account can be found here.

    The Meine SBK app will automatically be shown in English if the operating system on your device is set to English. You can change the language at any time under the ‘Settings’ menu.

    Your data is secure in the data centre. Meine SBK is effectively protected by appropriate firewalls and SSL encryption. SSL stands for ‘Secure Socket Layer’ and refers to an internet protocol for secure data transmission. A password and two-factor authentication protect your data from unauthorised access by third parties. SBK regularly commissions independent IT security expert teams to ensure that your data stays protected.

    Place the document on a level, plain-coloured surface, which contrasts with the document and ensure that the area is well-lit. Hold your device horizontally over the document and ensure that the entire document can be seen on the screen. The photo will be taken automatically as soon as all the criteria are fulfilled. Please then check if the photo is legible and in focus.

    If it is not possible to take the photo automatically, you can also take a photo manually using the relevant button in the app.

    Download the Meine SBK app now and enjoy all the benefits

    Meine SBK for iOS 16 and higher

    Meine SBK for Android 10.0 and higher

    For the Meine SBK app, we recommend using one of the following standard browsers with the latest version: Safari, Chrome, Firefox, Opera

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