Meine SBK
Save more time for other things and use Meine SBK regardless of when our branches are open for business. A number of online services are at your disposal in Meine SBK to help you save time, paper and postage costs. In addition, the contact details of your personal SBK consultant are always to hand. Naturally, Meine SBK meets all security standards with which your personal data is particularly well protected.
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Here’s how to get started with Meine SBK
1. Register
It is best if you register in the Meine SBK app (
Have your SBK healthcare card ready. You will then receive an e-mail with which you can activate your SBK Account. The SBK Account is your comprehensive access to our digital services Meine SBK, SBK electronic patient record and the E-Rezept (e-prescription) app.
If you already use the SBK electronic patient record or the e-prescription app, you can log in directly to Meine SBK with these login details data. No further registration is required.
2. Log in
Log straight in with your health insurance number and user-defined password and make use of the first functions. These include the upload function and making applications, for example.
3. Register and verify device
Register a mobile device (smartphone or tablet) once so that you can make use of all online services. To do so, you assign a one-time app code, which consists of six digits. Make sure you remember your app code, as you need it to be able to use protected online services such as changing your contact details, for example.
Frequently asked questions
You can find an overview of all frequently asked questions about Meine SBK
Frequently asked questions about the SBK account can be found
The Meine SBK app will automatically be shown in English if the operating system on your device is set to English. You can change the language at any time under the ‘Settings’ menu.
Your data is secure in the data centre. Meine SBK is effectively protected by appropriate firewalls and SSL encryption. SSL stands for ‘Secure Socket Layer’ and refers to an internet protocol for secure data transmission. A password and two-factor authentication protect your data from unauthorised access by third parties. SBK regularly commissions independent IT security expert teams to ensure that your data stays protected.
Place the document on a level, plain-coloured surface, which contrasts with the document and ensure that the area is well-lit. Hold your device horizontally over the document and ensure that the entire document can be seen on the screen. The photo will be taken automatically as soon as all the criteria are fulfilled. Please then check if the photo is legible and in focus.
If it is not possible to take the photo automatically, you can also take a photo manually using the relevant button in the app.