Meine SBK - Frequently asked questions
Get the answers to frequently asked questions about Meine SBK
Access to Meine SBK is via the SBK Account. You can find out everything you need to know about the SBK Account
Technical requirements
To use the Meine SBK app, you need at least the iOS 16 or Android 10.0 operating system.
We recommend using one of the following standard browsers with the latest version for the Meine SBK app:
The newest version of the following browsers are optimally supported.
Mobile:
Desktop:
Using up-to-date browser versions helps keep your data secure, as in addition to new functions they often include security optimisations as well. It is usually possible to use older browser versions, but this may reduce functionality.
Adobe Acrobat Reader is required in order to view PDF receipts. Please enable JavaScript when using the Safari browser, in order to be able to use all functions and services.
If you receive a message about (security) settings when registering or logging in, please set the following:
Personal requirements
SBK customers can use Meine SBK from the age of 15.
You can register for Meine SBK before the start of your membership if you have already received your SBK healthcare card. You can then log in from the first day of membership.
Use of app
Yes, you can also log in to Meine SBK without registering your device. However, in this case you will not be able to access areas with particularly sensitive data (indicated by the lock symbol).
To be able to use protected online services, recognizable by the lock symbol, in the web version meine.sbk.org/en/login, you need a registered mobile device. You register your smartphone or tablet in the Meine SBK app. If you click on a protected service in the web version, you will receive an access request for this registered device. Log in to the Meine SBK app and confirm the access request. You can then access the protected services in the web version in just a few seconds. This keeps you flexible.
Your SBK Account will remain in place. If you want to delete your SBK Account, you can find this under My Data – SBK Account – Delete user account.
The Meine SBK app will automatically be shown in English if the operating system on your device is set to English. You can change the language at any time under the ‘Settings’ menu.
Place the document on a level, plain-coloured surface, which contrasts with the document and ensure that the area is well-lit. Hold your device horizontally over the document and ensure that the entire document can be seen on the screen. The photo will be taken automatically as soon as all the criteria are fulfilled. Please then check if the photo is legible and in focus.
If it is not possible to take the photo automatically, you can also take a photo manually using the relevant button in the app.
Yes, you do. As soon as you click on ‘Submit’ and have a stable internet connection, the document will be sent. As soon as your document has been received by SBK, you will receive a message in the app saying ‘Thank you very much for sending us your document’.
If you do not have an internet connection when you try and send a document, the submission of the document will be cancelled (Android) or interrupted (iOS). For Android devices, please retry sending the document as soon as a stable internet connection is available again. For iOS, the sending of the document will be automatically restarted as soon as a stable internet connection is available again.
Your document will be transmitted to SBK as soon as you submit it. SBK will receive it instantly. Further processing may take several days.
If the image we receive is illegible, we will contact you and ask you to send us the document again. It is therefore important that you still have the original.
Data protection
Your data is secure in the data centre. Meine SBK is effectively protected by appropriate firewalls and SSL encryption. SSL stands for ‘Secure Socket Layer’ and refers to an internet protocol for secure data transmission. A password and two-factor authentication protect your data from unauthorised access by third parties. SBK regularly commissions independent IT security expert teams to ensure that your data stays protected.
The photos received by SBK are archived for ten years in an electronic form in line with the set statutory data retention periods.
The SBK electronic patient record (ePA)
No, the SBK patient record app and the Meine SBK app are separate apps. You can use both with the universal SBK Account. You will find a shortcut to the other app in both apps.